Privacy Policy
Last updated: 2026/08/27
1. Information we collect
We collect your name, email, phone number, South African ID number, driver's licence details, selfie image, profile picture, and payment information. We also collect booking details, messages, location data, and device information for security and service improvement.
2. How we use your information
To verify identity, process bookings and payments, enable messaging, prevent fraud, comply with legal obligations, and provide trust & safety features. We never sell your personal data to third parties.
3. Identity & licence verification
Your SA ID and driver's licence are verified to ensure platform safety. Sensitive documents are stored securely and access is restricted. Verification status (verified badge) is visible to other users; the underlying documents are not.
4. Payments
Payment card data is handled by our PCI-compliant payment processor. We do not store full card numbers. Transaction records are retained for accounting and dispute resolution.
5. Data sharing
We share data with payment providers, identity verification services, and authorities when legally required. Hosts and renters can see each other's names and booking-relevant details after a booking is confirmed.
6. Your rights
You may request access to, correction of, or deletion of your personal data. Contact Base44 support to exercise these rights.
7. Data retention
We retain personal data for as long as your account is active and thereafter as required by South African law (POPIA).
8. Security
We use encryption in transit and at rest, role-based access controls, and audit logging. Security deposits and payouts are processed through regulated financial channels.
9. Contact
For privacy enquiries, contact Base44 support.